Frequently Asked Questions
Product
Q: I would like to buy a DVD set as a gift for a friend, will you ship it directly to her?
A: Yes, we will be glad to send your order to a friend with a personalized greeting card (gift receipt).
Your invoice will be mailed directly to you.
Q: If I purchase a conference DVD set at the conference, when will it be ready?
A: Individual DVDs and CDs will be ready about ten minutes after the recording has stopped.
Complete sets that are ordered in advance will be assembled for you as the conference progresses,
and you may pick it up on your way out the door. If you leave the conference early, just stop by
the sales table to pick up the partial set, and the rest will be mailed to you free within three business
days following the event.
Q: I purchased a disc that won't play, can I exchange it?
A: We always guarantee our product, but first, lets make sure that we clarify the problem. Check to
make sure that the disc is free of dust or smudges and that it is inserted right-side-up in the
correct player. A DVD (video) will not play in a car CD (audio) player. Then let's check the other
discs you purchased. If none of them will play, it may be a problem with the player. After eliminating
a few simple factors, call or email and we will be happy to send you a new (quality tested) disc.
Events
Q: How many weeks in advance should I book my scheduled event?
A: Book your event with us as soon as the dates are set. Our calendar of events is being
scheduled up to twelve months in advance, but that doesn't mean we
are completely full. Please call to check availability.
Q: Our conference is located on the East Coast, will you travel?
A: Yes, we love to travel! Please book your event early, so that we may arrange for a
recording tour of other events in your region.
Q: Do you rely on volunteers from our ministry team to assist with camera operation or production?
A: No, we are fully staffed for every event, so you can utilize your team for ministry. However,
we welcome and honor those individuals who are looking to learn through hands-on training and wish
to be a part of our production team for the event.
Q: Do the speakers receive a copy of their own messages?
A: Yes. We reserve a copy of each session for the session speaker, and we offer all of our product to speakers/hosts for distribution at a wholesale rate.
These answers are for general purposes only and are not intended to make any claims or guarantees
of service for your specific situation. Please call if you have any questions. 509-590-3859
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